Returning the Products
Once an order has been delivered you will have 14 days to return the Product(s) for any reason. You do not have a right to change your mind in respect of any Products:
(a) which are bespoke and/or made to measure; and
(b) you have modified or have become mixed inseparably with other items after their delivery.
For the Products you have 14 days after the day you (or someone you nominate) receives the Products, unless the Products are:
(a) split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the Products; or
(b) for regular delivery over a set period. In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the Products.
The Products must be returned to us in the same condition in which they are received. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, We have a right to retain a reasonable percentage of the purchase price as compensation for any damage to the Products and for Our additional costs incurred.
Bespoke items listed on Our Website as ‘Bespoke’ will be non-refundable or returnable. In the circumstance that a Product has defects or damage please contact Us immediately and take photographs to evidence the issues. All original packaging must be kept.
Making the Refund
We will pay the costs of return if:
(a) the Products are faulty or misdescribed; or
(a) you are ending the Contract because We have told you of an upcoming change to the Product or these terms, an error in pricing or description, a delay in delivery due to events outside Our control or because you have a legal right to do so as a result of something We have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return. If you are responsible for the costs of return and We are collecting the Product from you, We will charge you the direct cost to Us of collection.
We will refund you the price you paid for the Products including delivery costs, by the method you used for payment. However, We may make deductions from the price, as described below.
If you are exercising your right to change your mind We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay Us an appropriate amount.
We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
(a) If We have not offered to collect the Products, your refund will be made within 14 days from the day on which We receive the Product back from you or, if earlier, the day on which you provide Us with evidence that you have sent the Product back to Us.
(b) In all other cases, your refund will be made within 14 days of your telling Us you have changed your mind.
Please see T&Cs for more information on our Terms & Conditions page.
in less than 15 days
within the UK
dedicated support team